Service Operation Policy

Last updated: August 2026

1. Purpose

This policy explains how TMUA Master operates its service, including maintenance, service interruptions, and incident handling.

We aim to provide a stable and reliable learning environment for all users.

TMUA Master is operated with the goal of providing continuous access to educational resources, practice materials, and exam preparation features.

Temporary service limitations may occur due to maintenance, security updates, technical issues, or service improvements.

We aim to provide reliable access to our learning platform 24 hours a day, 7 days a week.

However, access may occasionally be unavailable or limited due to:

Scheduled maintenance may be performed to improve service stability, security, and performance.

Maintenance may include:

Where reasonably possible, users will be informed in advance.

If a planned service interruption is required, we may provide advance notice through the platform.

The notice may include:

During planned maintenance, access to some or all services may be temporarily unavailable.

Emergency maintenance may be required to address critical technical issues, security concerns, or system failures.

In urgent situations, maintenance may begin without prior notice. We will provide updates where reasonably possible.

When a service incident occurs, we will take reasonable steps to:

If technical issues affect a Mock Test attempt, we will review the situation and provide appropriate support where necessary.

Possible actions may include:

Decisions are based on the impact and circumstances of the issue.

If a significant service disruption affects a user'`s purchased service, appropriate measures may be provided depending on the circumstances.

Possible measures include:

Compensation decisions may consider:

Users may check current service status through the Service Status page.

This policy may be updated from time to time to reflect changes in service operation or improvements.