1. Introduction

This Refund Policy explains the conditions under which refunds may be requested for purchases made through TMUA Master.

This policy applies to paid services including Mock Test attempts and Membership plans.

2. Mock Test Attempts

A refund request for a Mock Test attempt purchase may be considered within 14 days of purchase, provided that the purchased attempt has not been started or used.

• Eligible: Purchased attempt not started
• Not eligible: Attempt already started or completed

3. Membership Plans

Membership plans provide access to premium features for the period selected at purchase.

Membership purchases are generally non-refundable once access to premium features has been provided.

Refund requests will be considered where required by applicable consumer protection laws.

4. Service Disruptions

If a significant technical issue affects access to purchased services, we may provide appropriate support or compensation depending on the circumstances.

Compensation may include:

• Membership access extension
• Additional Mock Test attempt

Service disruption handling is described in our Service Operation Policy.

5. Policy Agreement at Checkout

Before completing a purchase, users must agree to the applicable Terms & Conditions and Refund Policy.

Purchase completion confirms acceptance of these policies.

6. How to Request a Refund

To request a refund, please contact us with your account email and relevant purchase information.

We may review purchase records and usage activity to determine eligibility.

7. Refund Processing

Approved refunds are returned to the original payment method.

Processing times depend on the payment provider and financial institution.

8. Contact

If you have questions regarding refunds, please contact us through our Contact page.