Frequently Asked Questions

Find quick answers about accounts, learning, Mock Papers, payments and service support.

How do I create an account?

Select Create Free Account, complete the form and confirm your email address.

Can I sign in with Google?

Yes. Choose Google sign-in and complete the authentication steps.

What is a free-trial Paper?

A free-trial Paper can be started once without purchasing an attempt credit. If it is interrupted, you can resume the same attempt without using another free-trial opportunity.

How do Mock Paper purchases work?

Each purchase gives access according to the product rules shown at checkout. Open TMUA Mock Papers to view available products.

Can I retake a Paper?

A first attempt and any reattempts follow the access limits of your purchased product. Your available access is shown in Mock Papers.

What happens if I leave an exam?

Your answers are saved as you work, and your remaining time is synchronised approximately every 30 seconds. You may use Save & Exit whenever needed, with no fixed resume deadline.

If you lose your connection, close the browser or have a device problem, return to the same Paper to resume the same attempt with its saved remaining time. This applies to both Free Trial and paid attempts, and resuming does not use another attempt credit or trial opportunity.

For the most realistic exam practice, we recommend completing the Paper in one sitting without using Save & Exit.

When can I review my result?

After submitting, your score and review availability are shown in your learning area. Review access may be limited by the applicable review period.

How do refunds work?

Refund eligibility depends on the product and whether an exam attempt has started. See the Refund Policy before purchasing.

Can I stop optional update emails?

Yes. Change the optional email setting in My Account. Essential account, purchase, exam and important service emails are not affected.

How do I request account deletion or technical help?